Shipping & Returns

Summary

  • We ship worldwide.

  • Shipping costs £2.50 for UK orders, £5 for EU orders, £10 for Rest of World orders.

  • We ship using UK Royal Mail which is an untracked postal service.

  • Orders are usually posted the next working day after the order is placed.

  • Shipping time varies by country.

  • We accept returns and offer a friendly, reasonable service. You can contact us at any time to discuss your order.

Shipping

We ship worldwide. We handle orders from our base in Roy Bridge, Scotland and ship orders via Royal Mail and have shipped tens of thousands of orders from this site since 2006. Usually, orders are processed and shipped the next working day after the order is placed. When we process your order, we will email you to confirm the order and when it will be shipped.

Please ensure you have provided the correct shipping address. Incorrect shipping addresses are by far the most common reason for problems with receiving orders.

We generally use Royal Mail’s 2nd class service for most of our orders. Large items (for example Edge Hangboards) are posted using the 2nd class parcel service. For a guide to standard delivery times for shipped orders, please see this article on the Royal Mail website. Shipping times do vary by country and your local postal service. Some international orders from certain countries can take extended times to arrive on occasion. If you have a concern about delivery time, please get in touch with us using the address on your order to let us know. We will make sure we deal with any issues fairly.

When you place an order, you will receive an initial confirmation email from the payment processing service to confirm that the order has been placed. When we process your order, we will email to let you know when we will ship the item to the address you have provided.

If you need to contact us about your order, you can do this at any time using the email on your order, or via our contact page.

Returns

We accept returns if the item is damaged or faulty. Alternatively we can send you a replacement item for certain products if they are damaged. You will have to cover the cost of returning an item to us.

We will refund orders if you let us know you no longer want the item(s) before they are shipped, or once we receive a returned item.

If you wish to discuss any other issues regarding your order please get in touch with us. Problems with orders are rare and where they do occur, we deal with them in a friendly, professional and fair way. Our goal is that you are completely satisfied with your order and our service.